Launch a Web2.5 governance layer where customers earn non-transferable reputation points and badges from purchases and contributions, then vote on scoped brand decisions like capsule collections, packaging, or event locations.
Bicameral model: your Board retains strategy and risk; the community gains scoped, brand-safe powers. Charter-based approvals, brand jury veto on sensitive items, and measurable KPIs keep everything controlled and compliant.
Bicameral Governance & Guardrails
Decision Matrix: define what stays Board-only (strategy, finance, IP), what’s joint (capsule roadmaps, sustainability initiatives), and what the community can decide within budget (colorways, packaging, content themes). Clear roles prevent overreach.
Voting that’s fair and safe: identity-gated participation, reputation weighting to avoid whales, optional delegation for casual fans, and quorum/thresholds aligned to brand risk. Every decision is traceable for audit and reporting.
Customer Influence & Compliance Strategy
Reputation Over Speculation: default to non-transferable “GovPoints” and achievement badges. Reward verified purchases, reviews, events, and co-design work keeping influence earned, not bought. No financial rights, no market hype.
EU-friendly by design: MiCA-safe utility and reputation models, GDPR-compliant identity linking, and clear Terms + DHO Charter. Add a separate legal wrapper only if the community manages funds or contracts independently.
Real-Time Engagement Analytics & Reporting
See what moves your market: track voter turnout, unique participants, sentiment, and proposal → product impact. Compare buyers with and without governance access to quantify uplift in AOV, retention, and NPS.
Automated reporting for leadership: export board-ready PDFs and CSVs, monitor thresholds, and receive alerts on participation dips or proposal fatigue. Prove ROI with clean governance and commercial KPIs.
Brand and enterprise pilots delivered across luxury, consumer goods, sports, NGOs, and education
Average uplift in repeat purchase & loyalty metrics among governance participants vs control groups
Governance uptime and audit-ready reporting across all client programs
A practical, compliance-first path to move from traditional governance to customer-powered innovation without losing control.
Our ProcessMap customer journeys, engagement drivers, and risk appetite. Define where participatory decisions create value then set success metrics aligned to revenue, retention, and NPS.
Draft a DHO Charter and Terms: decision matrix, roles, brand-safety veto, budgets, and compliance (MiCA-friendly, GDPR). Board approves once then execution is repeatable.
Link email + wallet; issue non-transferable GovPoints and badges from verified purchases and contributions. Enable gasless Snapshot voting with reputation weighting.
Track participation, commercial lift, and sentiment in real time. Iterate proposal templates and rewards to sustain momentum and reduce proposal fatigue.